Como podemos ajudar?

1. Cancellation Before Payment

You may cancel your order before payment is completed.

2. Cancellation After Payment

Once payment has been confirmed, orders cannot be canceled directly via the website. To request a cancelation, please contact our customer support team, and we will assist with processing your request.

3. Post-Shipment Policy

Cancelation: Orders cannot be canceled after shipment.

Return for Quality Issues: If the product has quality-related defects, we offer a return service. Please contact service01@elecbee.cn with details of the issue to initiate the return process.

(Click here to see the FAQ: Return and Refund)

Competitive Pricing & Tiered Discounts

Elecbee offers electronic components at market-competitive prices with tiered pricing—the larger your order volume, the lower your unit cost.

When Can Pricing Be Negotiated?

We welcome quotation requests for the following scenarios:

• Order volume exceeds the highest tier on the standard pricing list: Submit a quote request via the website to negotiate custom pricing.

• Product specifications need customization (e.g., size, length, or other parameters): Contact our team to discuss tailored solutions, and we will provide a detailed quote based on your requirements.
• Product is currently out of stock: Use the quote request function to check availability timelines and negotiate pricing for pre-order or alternative options.

Need Further Assistance?

For questions about pricing, customization, or stock availability, please contact our support team or send an email to support@elecbee.com directly.

Welcome to our independent website shopping cart system! To help you get started quickly, here’s an overview of the core functions and usage instructions. Combined with the accompanying diagram, you’ll easily grasp the operation logic for a smoother shopping experience:

I. Product Management Functions
Adjust Product Information
You can directly modify the quantity of products in the cart (e.g., increase, decrease, or remove items) or change product specifications (e.g., size, length, etc.). After making adjustments, the system will automatically update the total price of the products.

View Product Details
If you need to verify product information (such as material, specifications, user reviews, etc.), simply click on the product name or image to quickly jump to the product details page for review.

Save Favorite Products
For items you don’t wish to purchase immediately, use the "Favorite" function to save them to your account. This avoids repeated searches and does not affect other items in your cart.

II. Discount and Checkout Functions
Apply Promo Codes
Enter a promo code (e.g., discount code, threshold discount code) in the designated area and click "Apply" to enjoy the corresponding discount. The system will instantly display the discounted amount and discount details.

Select Delivery Region and Method
Use the delivery region dropdown menu to choose your receiving province/city/area. The system will automatically match available delivery methods (e.g., standard delivery, expedited delivery, etc.) based on your selection, along with corresponding shipping fees and estimated delivery times. Please ensure the region is selected accurately to avoid delays in delivery.

Submit Order
After confirming the products, amount, and discount information are correct, click the core checkout button to proceed to the next step. Fill in the detailed delivery address, select a payment method (e.g., credit card), and complete the order submission.

III. Auxiliary and Help Functions
Continue Shopping
If you need to add other products, click the corresponding button to return to the product listing page. Items already in your cart will be automatically retained, so you won’t need to reselect them.

Get Help
If you encounter operational issues (e.g., failed product modifications, invalid promo codes, etc.), contact customer service or view the FAQ section for quick solutions.

Friendly Reminders
Products in your cart will be reserved for a certain period (please refer to the on-page prompt for details). We recommend checking out promptly to avoid items being sold out.
All operations are synchronized in real time. You can view the total product price, discount amount, and delivery information at any time, ensuring transparent and controllable shopping.

If you have any other questions, feel free to contact our customer service team. Happy shopping! 

Other taxes such as customs duty, value-added tax (VAT), etc. may be incurred when the package arrives at the destination, and the specific tax policy is subject to the local government's policy. It is the buyer's responsibility to know the conditions in your country/region.

As the shipping services we provide do not include taxes and fees. Therefore, if the package reaches the destination country and incurs taxes, buyers are responsible for customs duty/VAT.

(Check the FAQ "Customs, Duties, and Taxes" to get more relevant information.)

Yes. Just submit a ticket or feel free to send an email to service01@elecbee.cn if you want to make any change to your order including cancel or add items, change the delivery method etc. We will do it for you.

If you have any other question, please feel free to contact our customer service.

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